Our Values
The owners of the company are Christians, and Christian values and principles underpin the way we do business and run the company. This is reflected in our commitment to acting responsibly, protecting the environment and ensuring our operations are as sustainable as possible. We are equally committed to providing our customers with the highest level of service, exceptional quality and results we can be proud of.
Our Environmental Values
Wood is one of the few renewable fuels. Growing trees for fuel is a viable and sensible option. Using wood means we are preserving our valuable fossil fuel reserves for future generations. From design right through to delivery, we go above and beyond to ensure that we embrace efficient, environmentally friendly methods and processes that will help protect our planet and its resources.
Committed to protecting the environment
At Charnwood we operate a policy of caring for the environment in all aspects of the business; from the products we design, to the way we package them, to the way we transport them, to the way we deal with disposal of waste products, to the vehicles we use, to our choice of raw materials and, as we have already said, from where we choose to buy them.
These are just some of the ways we choose to make what we do as environmentally friendly as possible.
Highly efficient designs
At the heart of the design of the products that we make, is the attempt to achieve high efficiencies, so that they will consume less of the earth’s resources in heating your home. An example of this is our woodburning stoves that use one of the few fuels that are renewable within our own lifespan, thus conserving other fuels that are diminishing over the years.
All our stoves are manufactured on the Isle of Wight using the best of British materials wherever possible. Our stoves are designed and made to give you many years of service and we offer spare stove parts should any components need replacing. All the materials and components used to make our stoves (with the exception of the firebrick, ceramic gaskets and glass) are fully recyclable through you local municipal recycling facility.
For our full Quality and Environmental policy please click here.
For our full Health and Safety policy please click here.
Our Commitment to Service
At Charnwood, we have unrivalled in-depth knowledge of real-fire heating and continue to invest a great deal of time and money into innovative stove design and development.
As a privately owned, family-run company, customer service is of the utmost importance to us. We strive to ensure that all of our customers receive the information and service they deserve. From the moment you get in touch, our skilled and experienced team of experts will deliver an honest, transparent and efficient service.This is an area of our business that we absolutely refuse to compromise on.
A dedicated customer support team
We have a dedicated customer support team who are able to answer your questions both before you purchase your Charnwood and after it is installed.
In addition to the office based team, we have qualified technical sales managers covering all parts of the UK and Ireland. This means that help is always available whether at the design stage or later on.
Our Buying Policy
From the parts and materials we use, through to the building and delivery process, our commitment to quality is at the very heart of our ethos. The bodies of all of our stoves are British-built, using the best combination of materials for durability and design aesthetics.
In our quest for the highest quality we source our raw materials from only the very best companies. We aim to build strong relationships with our suppliers so that we can be confident in their quality.
To maintain our high standards, we buy British wherever possible.
It is our view that it is environmentally unsustainable to transport heavy materials around the world, on the grounds of small savings, when the world’s finest materials are available here in the UK.
Prioritising quality over cost
For us, and for our customers, we look for quality above cost. After all, the purchase of a Charnwood is an excellent long-term investment and will be the focus of your home for many years to come, long after the memory of what you paid for it has gone.
